Thursday 21 June 2012

Siebel Administrator Roles & Responsibilities


Guys,
I am trying to list down Siebel admin roles and responsibilities.  Please feel free to suggest/correct/add if I am missing anything.

Siebel admin roles & responsibilities:

1.       SIEBEL server installation & configuration, Patch management
2.       Siebel version upgrade
3.       Setting up Siebel tools , Mobile/dedicated client
4.       SRF, Repository migration. DDL synch.
5.       Performance tuning
6.       Supporting Production environment which includes
·         Maintaining high application availability
·         Planning and co-coordination of production release.
·         Daily health checks which includes regularly checking status of servers & components. Checking status of JOBs/RCRs/ Tasks. Server resource monitoring(CPU/Memory/Disk space)
·         Performance tuning
·         supporting all planned & unplanned outages
7.       Supporting  Test and Development environments  which includes
·         Setting up tools/mobile client for developers
·         Extracting local databases for developers
·         Migrating SRF/Repository from Development to Test environment
·         Deploying non repository items
·         Supporting performance testing in Test(QA) environment
·         supporting all planned & unplanned outages
8.        Set up and support Siebel remote. This includes registering user as mobile client, extracting  local database, creation of packager , upgrade kits etc
9.       Set up email profiles. Configuring and managing communication management component group
10.   Configuring & managing Workflow Management component group. Create WF monitor agents as per requirement.
11.   Integrating other applications with Siebel. Mainly OBIEE/BIP/Web Methods. This includes configuring symbolic urls, WSDL imports/exports etc.
  1. Installing and configuring actuate server
  2. Installing and configuring document server
  3. Database refresh activity
15.   Setting up UCM(Data Hub)
16.   Setting up Oracle policy automation
17.   Setting up SSO/LDAP authentication
18.   Automation of daily migration/monitoring activities by writing shell scripts or batch jobs
19.   Resolving all adhoc issues, if issue is not related to Siebel then assign it to correct work-group.
20.   In case of issues preparing RCA & RCCA documents
21.   Keep all stake holders updated with progress in case of issues as per SOP.
22.   Opening SR with oracle in case of critical issues
23.   Co-coordinating with different teams

Hope this will help.
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8 comments:

  1. Star Plus20 July 2013 at 03:42

    wow.what a fantastic post that you have published siebel Administrator offers the world's most complete CRM solution Siebel Support Services. The Siebel Administrator helps organizations differentiate their businesses to achieve maximum growth.i hope you should countinue with this stuff as well.

    siebel Administrator

    ReplyDelete
  2. Chandra8 April 2014 at 02:17

    This comment has been removed by a blog administrator.

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  3. Chandra10 December 2014 at 18:03

    This comment has been removed by a blog administrator.

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